Refund policy
Refund & Return Policy
Statutory Right of Withdrawal
For consumers who have a statutory right of withdrawal, including Norwegian and EEA consumers where applicable, ordinary non-personalized products may be returned under the applicable distance-selling rules.
For Norwegian consumers, you must notify us that you are exercising your right of withdrawal within 14 days from the day after you receive the goods. After notifying us, you must return the goods without undue delay and no later than 14 days after giving notice.
Contact Store@ICantCompute.com with your order number and a clear statement that you wish to use your right of withdrawal. You may also use the statutory withdrawal form if one was provided with your order.
Fixed ICantCompute designs are not excluded from the right of withdrawal merely because they are produced on demand. The statutory exception applies only where a product is made to the consumer’s specifications or has a clearly personalized character, or where another statutory exception applies.
Condition of Returned Goods
You may inspect the product as reasonably necessary to determine its nature, characteristics and function. Where permitted by law, we may deduct for any reduction in value caused by handling beyond what was necessary for that purpose.
Return Shipping for Withdrawal
For an ordinary withdrawal, the customer is responsible for the direct cost of returning the goods. Please contact us before sending a return so we can provide the correct return instructions. Do not send a return to a Printful facility unless we specifically instruct you to do so.
Refunds for Withdrawal
When a valid right of withdrawal is used, we refund payments received from you as required by applicable law, including the cost of our standard delivery option. If you chose a more expensive delivery method, the additional delivery cost is not refundable.
Refunds are made without undue delay and no later than 14 days after we receive your withdrawal notice. Where the law permits, we may withhold the refund until we have received the goods or you provide evidence that they have been sent back.
Damaged, Defective or Incorrect Items
Your rights when a product is damaged, defective, misprinted or different from what you ordered are separate from the right of withdrawal.
Contact Store@ICantCompute.com as soon as reasonably possible with your order number and, where useful, photos of the issue. Statutory complaint rights under applicable consumer law are not limited by this policy. Where the product has a covered defect or we sent the wrong item, any required remedy will be provided without cost to you as required by law.
Voluntary Exchanges
We do not offer a separate voluntary exchange service for change of size or change of mind. This does not limit any statutory right of withdrawal or rights relating to defective goods.
Personalized Products and Other Exceptions
A statutory right of withdrawal may not apply to goods made to your specifications or clearly personalized, or in other cases where applicable law provides an exception. Any mandatory rights under the law that applies to your purchase remain unaffected.
Contact
I Can't Compute
Furnesveien 40
8215 Valnesfjord
Norway
Store@ICantCompute.com
+47 976 36 832