Frequently asked questions
Order, sizing and product questions, answered by the person running ICantCompute.
Ordering & Shipping
How long does it take to receive my order?
Your order is made to order. Production typically takes 2–5 business days, then shipping estimates are:
• Norway: 3–7 business days
• Europe: 3–10 business days
• United Kingdom: 5–10 business days
• United States & Canada: 5–10 business days
• Australia: 7–12 business days
For the current list of countries I ship to, see our Shipping Policy. Live rates are shown at checkout.
Do you offer free shipping?
Shipping costs are calculated at checkout based on your location. I keep them as low as possible, but I can't absorb international shipping costs as a one-person operation.
Can I track my order?
Yes! Once your order ships, you'll get a tracking number via email so you can follow your package.
Sizing & Fit
How do the graphic T-shirts fit?
The black Gildan 64000 tees have a regular unisex fit, from S to 2XL. Lay a T-shirt you like flat, measure straight across the chest and from shoulder to hem, then compare those numbers with the centimetre chart on the T-shirt you want. The chart gives the width of the shirt laid flat, not the distance around your body.
How do your hoodies fit?
Regular, relaxed fit. True to European sizing. If you're in the US or prefer a looser fit, size up. I'm 180cm and wear L for reference.
What if I'm between sizes?
Go with the larger size for a more comfortable, relaxed fit.
Do you have a size chart?
Yes! Detailed measurements are on each product page. Check the measurements on the product page before ordering. I don’t offer voluntary size exchanges; any statutory right of withdrawal still applies. See the Refund Policy for details.
Product & Materials
How do I wash a printed T-shirt?
Turn it inside out and wash cold on a gentle cycle with similar colours and mild detergent. Skip fabric softener. Hang dry or tumble dry low, and keep the iron off the print. Check the care notes on the product page for your design.
What are your hoodies made of?
100% organic ring-spun combed cotton (350 GSM). No synthetic materials. Certified organic and ethically produced by Stanley/Stella.
Are your hoodies eco-friendly?
Yes:
• 100% organic cotton (GOTS certified)
• Made-to-order production
• Ethical manufacturing (Fair Wear certified)
• Water-based, eco-friendly inks
How should I care for my hoodie?
• Machine wash cold (30°C max)
• Turn inside out before washing
• Use mild detergent
• Tumble dry low or hang dry
• Don't bleach or iron directly on the print
Returns & Exchanges
Can I return or exchange my order?
Statutory returns and voluntary exchanges are different things.
Where applicable consumer law gives you a right to withdraw from an online purchase, I Can't Compute honors that right. Made-to-order or print-on-demand production alone does not remove applicable withdrawal rights.
For goods covered by the Norwegian statutory right of withdrawal, the 14-day withdrawal period normally runs from the day after you, or a third party you designate other than the carrier, receives the goods. If one order is delivered in separate shipments, the period runs from the day after the last item is received.
To exercise the right of withdrawal, send an unequivocal statement to Store@ICantCompute.com before the deadline, or use the standardized withdrawal form provided by I Can't Compute. You do not need to give a reason.
I don't currently offer voluntary exchanges, including size exchanges.
Defective, damaged or incorrect goods are handled separately and are not subject to this 14-day withdrawal deadline.
See the Refund Policy for return and refund details.
What if my order arrives damaged, defective or incorrect?
Contact me at Store@ICantCompute.com as soon as possible after discovering the issue. Please include your order number and clear photos showing the problem when possible.
For faster handling with the fulfillment provider, contacting me within 14 days of delivery is preferred. This is an operational request and does not limit any mandatory rights you may have for defective, damaged or incorrect goods under applicable consumer law.
See the Refund Policy for details.
What if I ordered the wrong size?
Please double-check the size chart before ordering.
I don't offer voluntary size exchanges. However, this does not remove any statutory right of withdrawal that may apply to your purchase.
If the statutory right of withdrawal applies, follow the procedure in the Refund Policy.
Payment & Security
What payment methods do you accept?
All major credit cards (Visa, Mastercard, American Express), Shop Pay, and other secure payment methods through Shopify Payments.
Is my payment information secure?
Yes. All payments are processed securely through Shopify's encrypted system. I never see or store your credit card information.
About the Designs
Why "I Can't Compute"?
It’s what I say when life refuses to make sense. The designs draw on overload, absurdity, frustration and dark humour. Tech jokes are part of it—not the whole thing.
Will you add more designs?
Yes! I'm working on new designs. Subscribe to the email list to be the first to know about new releases.
Can I request a custom design?
Not right now - I'm just one person. But I love hearing ideas! Send them to Store@ICantCompute.com
Contact & Support
How can I contact you?
Email me at Store@ICantCompute.com or use the contact form. Typical response time: within 24–48 hours on business days.
Where are you based?
Norway. Printful makes and ships the products. The Shipping Policy lists the current destinations; checkout shows the rate for your address and items.
I have a question that's not answered here!
Just email me at Store@ICantCompute.com - I'm happy to help.